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"Service
that reaches into your home"
is the motto of Health-E-Quip, a customer-focused
home medical equipment supplier based
in Hutchinson, Kansas. Health-E-Quip's
commitment to excellence means high
ethical standards, quality products
and services, and strong leadership
in the home medical equipment industry.
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Our
customer's satisfaction
regarding products and
services received an overall
rating of 98% from April 2005
to May 2006! |
Incorporated in 1983, Health-E-Quip
originated in the respiratory therapy
department of Hutchinson (Kansas)
Hospital, responding to a demand for
home respiratory services. The fledgling
company grew rapidly and increased
its inventory to include many high
quality medical products and supplies
from trusted manufacturers.
By 1989 the Hutchinson location hired
six employees and opened stores in
McPherson and Russell Kansas. Health-E-Quip
received accreditation in 1989 from
the Joint Commission on the Accreditation
of Health Care Organizations (JCAHO).
The most
recent accreditation dates are 2004-2007.
In 1993, Health-E-Quip expanded from
a 400-foot office to a 2000-foot showroom
and retail outlet in Hutchinson.
Velma Goertzen, registered nurse,
is the general manager. Hired in 1987,
she moved Health-E-Quip from grassroots'
beginnings to the company it is today.
She is well-qualified for her position,
having developed and owned a successful
manufacturing business for 10 years
prior to her employment with Health-E-Quip.
She is also an experienced hospital
nurse and medical systems consultant.
Presently, 45 professional persons
create the employee team at Health-E-Quip.
- Registered Nurses -
Evaluate each referral as to
the appropriateness for the
service the patient needs. Professional
liaison with referral Physicians
and Case Managers.
- Registered
Respiratory Therapists
- Teach customers and their
families the proper use of equipment.
Make regular in-home equipment
checks. Provide 24-hour emergency
life-support service.
- Certified Assistive Technology
Suppliers (ATS) - Evaluate
and fit customers with appropriate
mobility, seating, and positioning
products as well as support
surfaces.
- Certified
Equipment Technicians
- Ensure all equipment is in
top working order. Installation
of specialized equipment and
service of customer owned equipment.
- Certified Delivery Technicians
- Deliver and set up equipment
in homes.
- Certified Experienced Fitters
- Assist customers with post
mastectomy products.
- Billing & Insurance
Specialists - Remain current
on Medicare regulations. Ensure
customers entitled benefits
regarding claims. Answer customer
reimbursement questions.
- Customer Service Representatives
- Provide customer focused service.
The National Association of Medical
Equipment named Health-E-Quip the
1993 National Home Medical Equipment
Supplier of the Year from among
2000 companies. Home Care Magazine
has featured Health-E-Quip numerous
times. Health-E-Quip received the
Hutchinson Chamber of Commerce Showcase
award as a business which has made
economic and community service contributions.
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